Cox Communications Customer Service, Inc. is an American digital cable television provider, offering telecommunications and home automation services. It is the third-largest cable television provider in the United States, serving approximately 6.5 million customers.


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  • 8 am- 8 pm
  • Mon-Fri
  • Average Hold Time 15 Min
cox communications customer service


This includes 2.9 million digital cable subscribers, 3.5 million Internet subscribers, and almost 3.2 million digital telephone subscribers. Cox is headquartered at 6205 Peachtree Dunwoody Rd in Sandy Springs, Georgia, U.S., in the Atlanta metropolitan area. It is a subsidiary of Cox Enterprises. Cox Enterprises entered the cable television industry in 1962 by acquiring several cable systems in Lewistown, Lock Haven, and Tyrone, followed by California, Oregon, and Washington systems. The subsidiary company, Cox Broadcasting Corporation, was officially formed in 1964 and was established as a public company traded on the New York Stock Exchange. The company was renamed Cox Communications in 1982 and was taken private by Cox Enterprises in 1985.

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In 1993, Cox began offering telecommunication services to businesses, becoming the first multiple-system cable operator to do so. This eventually grew into Cox Business, which now represents $1 billion in annual revenue. In 1995, Cox acquired the Times-Mirror cable properties, becoming a publicly traded company once again. Cox became the first multiple-system cable operator to offer phone services to customers in 1997, following the 1996 Telecom Act. Two years later, in 1999, Cox acquired the cable television assets of Media General in Fairfax County and Fredericksburg, Virginia. The following year, Cox Communications acquired Multimedia Cablevision with assets in Kansas, Oklahoma, and North Carolina.

cox communications customer service

In 2004, Cox Communications was found guilty by the Fairfax County Board of Supervisors for violating an agreement stating that all homes served by Cox within Fairfax County would be digitally ready with the new fiber optic network by June 2003. When this term expired with less than 30% of the county having been completed, the Board of Supervisors fined Cox $100 per day from the originally agreed completion date until the work was completed in January 2006.

The Board also prevented Cox from raising rates to recover the cost of the fine for 10 years from the actual completion date. The total fine was approximately $93,000. In the same year, Cox Communications announced plans to go private again due to frustration with shareholders’ emphasis on short-term goals.

On November 1, 2005, Cox announced the sale of all of its Texas, Missouri, Mississippi, and North Carolina properties, as well as some systems in Arkansas, California, Louisiana, and Oklahoma to Cebridge Communications.

Cox Communications Customer Service Making Up A Extra Ways

The sale closed in 2006, and those systems were transitioned from Cox branding to Suddenlink Communications. On May 14, 2007, Cox announced that they had sold their investment in Discovery Communications for the Travel Channel, related assets, and $1.3 billion. In 2007, DiversityInc magazine named Cox Communications #25 in its Top 50 Companies for Diversity. Cox climbed to the sixth position on Diversity Inc.’s 2008 list. In the same year, Cox was named #8 on the Top 10 Companies for African Americans. Two years later, on November 19, 2010, Cox began offering wireless services in Orange County, California; Omaha, Nebraska; and Hampton Roads, Virginia.

In February 2011, Cox Communications completed its Alternative Energy Project, which included two fuel cell installations at each of the company’s San Diego, CA, and Rancho Santa Margarita, CA headquarters. Two separate PureCell System 400 kilowatt installations will generate enough onsite power to reduce the company’s dependence on the local power grid and decrease its carbon footprint.

Phone number to dial800-234-3993
Call-back availableNo
Call center hours24 hour, 7 days
Longest hold timeMonday
Alternate methodsPhone, Web
Spanish customer service703-378-8422
Corporate customer care888-566-7751
Best phone number833-489-1953


What should I do if my internet is not working?

First, check if there is an outage in your area by visiting the Cox website or using the My Account app. If there is no outage, try restarting your modem and router. If the problem persists, contact Cox customer support for further assistance.

How do I reset my Cox modem or router?

To reset your Cox modem or router, unplug the power cable from the device, wait about 30 seconds, and then plug it back in. Wait for the modem or router to fully restart. You can also perform a reset using the Cox My Account app.

What channels are included in my Cox TV package?

You can view the channels included in your Cox TV package by logging into your account on the Cox website or using the Cox Contour app. You can also find this information in your service agreement or by contacting Cox customer service.

What is Cox’s policy on data usage and overage fees?

Cox has a data usage policy that includes a monthly data allowance for each internet plan. If you exceed your data allowance, you may be charged overage fees. You can monitor your data usage and find more details about overage fees by logging into your Cox account.

How can I upgrade my Cox internet plan?

You can upgrade your Cox internet plan by visiting the Cox website, logging into your account, and selecting the option to change your plan. Alternatively, you can call Cox customer service or visit a Cox retail store to discuss upgrade options.

How can I cancel my Cox service?

To cancel your Cox service, you need to contact Cox customer support by phone or visit a Cox retail store. Be prepared to provide your account information and reason for cancellation. You may also need to return any Cox equipment you have been using.


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Warner Robins, GA

Under armour customer service

I currently only use Cox for Internet and Mobile their Internet speeds are great and reliable. However please be aware of a typical sales representative they have named Victor **. When I switched my internet service to my new home address he told me 2 inaccurate pieces of information that nobody at Cox Communications customer service did anything about.

Nike customer service

A great experience with this team. I don’t know how many times I’ve had to get cable drilled through to fiber but Brian headed the whole op like last time but with his son this time. They said it would take three days. They did it in two. God bless the whole family. Cheers!


Manchester, CT


Tulsa, OK

Doordash phone humber

We use Cox Communications customer service for the internet as we have a bunch of local and free channels plus we have one inexpensive service with about 65 channels. Cox has changed rates a couple of times but overall they are ok. I do recommend purchasing your router/modem that is compatible with their system otherwise you rent their equipment which is already paid for.

When it comes to speed for the internet and a home phone Cox is the way to go. We have had no problems with the service that they provide. I would tell people to try them out because they have a talking remote for really helpful cable.


Phx, AZ

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