United Parcel Service, Inc. (UPS) is an American multinational company that provides shipping and receiving UPS customer service along with supply chain management. The company was founded in 1907 as the American Messenger Company, which specialized in telegraphs.

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Ups customer service


Today, UPS is one of the world’s largest shipping couriers and a Fortune 500 company. It is primarily known for its ground shipping services and the UPS Store, which is a retail chain that helps with UPS shipments and provides tools for small businesses. UPS offers air shipping on an overnight or two-day basis and delivers to post office boxes through two services: UPS Mail Innovations and UPS SurePost. These services pass on packages to the United States Postal Service for last-mile delivery. UPS is the largest courier company in the world by budget, with annual revenues of around US$85 billion in 2020.

United Parcel Service customer service and supply

 UPS is a company with a proud past and an even brighter future

UPS’s main international hub, UPS Worldport, is located in Louisville, Kentucky. It is the fifth busiest airport in the world by cargo traffic based on preliminary statistics from ACI and the third busiest in the U.S. behind FedEx’s Memphis Superhub and Ted Stevens Anchorage International Airport. It is ahead of its competitors DHL and FedEx. The company is also one of the largest private employers in the United States.

UPS customer service

The American Messenger Company initially focused on package delivery to retail stores, with special delivery mail delivered to its largest client, the U.S. Post Office. In 1913, the company acquired a Model T Ford as its first delivery vehicle. Casey and Ryan merged with a competitor, Evert McCabe, to form Merchants Parcel Delivery. In 1922, UPS acquired a common carrier service from a company in Los Angeles, California. This made UPS one of the only companies in the United States to offer common carrier UPS customer service. At first, Common Carrier was only limited to a small area around Los Angeles, but by 1927, it had expanded to areas up to 125 miles outside the city. In 1924, a conveyor belt system was debuted for the handling of packages for UPS operations.

In January 2021, UPS announced its decision to sell UPS Freight, its less-than-truckload freight business, to TFI International, a Canadian transport and logistics company, for $800 million. The move was aimed at allowing UPS to focus on small-package delivery. At the time of the sale, UPS Freight had around 14,500 employees, with approximately 11,000 of them represented by the Teamsters Union.

Best hours24 hours, 7 days
What is the busiest time for help2:30 pm
Average turnaround time10
Rank amongst all ways to reach them8
Communication customer rating84%
Other means of communicationphone, Twitter, web, Facebook, Email
Best phone number800-742-5877


What are the different shipping options available, and how much do they cost?

We offer various shipping options such as Ground, 2nd Day Air, and Next Day Air. The cost depends on the package’s size, weight, and destination. Can you provide me with the details of your shipment so I can give you an accurate quote

How do I schedule a pickup for my package?

“You can schedule a pickup online through our website or by calling our customer service. We’ll arrange for a driver to pick up your package from your specified location.”

What is the procedure for filing a claim for a lost or damaged package?

“I’m sorry to hear about the issue with your package. You can file a claim for a lost or damaged package online through our website or by contacting our customer service. We’ll guide you through the process and assist you in resolving the issue.”

What are the customs requirements for shipping internationally?

Shipping internationally involves customs procedures, including customs forms and duties. The specific requirements vary depending on the destination country and the contents of the package. We recommend checking our website or contacting our customer service for detailed information based on your shipment.

How can I obtain proof of delivery for my package?

You can obtain proof of delivery online by using our tracking system. Once the package has been delivered, the tracking information will indicate the recipient’s name and the delivery date and time. You can also request a physical copy of the proof of delivery by contacting our customer service.

What is the estimated delivery time for my package?

The estimated delivery time depends on the shipping service selected and the destination of the package. You can track your package online using the tracking number provided to get real-time updates on its status and estimated delivery date.


Customer First, People Led, Innovation Driven.

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Lenexa, KS

I can always depend on UPS customer service. Even If I have a delivery issue. They are so responsive and on top of it. Their tracking system is very accurate. With today circumstances and moral values are depleting. I feel that UPS deserves more credit. Their drivers, handlers customer service, all the departments. They keep America moving. I appreciate this company and will trust them with my shipping items.

I called 800-742-5877 to make a complaint because we ordered a next-day air delivery on Friday and we were told today that we were not getting it until Monday. Arjay was sweet and understood my complaint because we were expecting a passport and we were leaving tomorrow out of the country. He saved us 1500.00 which we were going to lose if we didn’t get the package. We were able to go pick up the package at the location after we made this complaint.


Hidalgo, TX


Rexburg, ID

American airlines customer service

Had two packages scheduled for delivery today. Got one, and they brought the other to the complex office. I work more hours than the complex is open and also 2 hours away. I will never have time to pick it up from the office. PLEASE LEAVE MY PACKAGES AT MY DOOR. IT WAS A $70 TOOL and now I’m going to go buy one at harbor freight and have to eat the cost of the tool I ordered because I can’t pick it up and am on a schedule.

I just want to thank all the drivers who delivered my packages. I am a disabled veteran but with all three I was expecting they made sure they brought my packages inside my home. Thank you so much. You do not get a lot of praise but I know all three drivers were very professional and courteous. So again, thank you.

ups customer service


Temecula CA

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