Comcast Corporation, previously known as American Cable Systems and Comcast Customer Service, is a multinational media and telecommunications conglomerate headquartered in Philadelphia, USA.
COMCAST RATINGS
- Mon-Sat
- 8 am- 7 pm
- Average Hold Time 2 Min 51 Sec
ABOUT COMCAST
The company is the second-largest broadcasting and cable television company in the world in terms of revenue, just behind AT&T. It is also the third-largest pay-TV company, the second-largest cable TV company by subscribers, and the largest home internet service provider in the United States. In 2023, Forbes Global 2000 ranked the company 51st.
Comcast customer service mission statement
to create “incredible technology and entertainment that connects millions of people to the moments
Comcast is a company that has gained a reputation for being opposed to unions. Their training manual states that they believe that having a union representation is not in the best interest of their employees, customers, or shareholders. There have been allegations that management has intimidated workers and subjected them to unwarranted disciplinary action for union members. In 2011, Comcast faced criticism from the Writers Guild of America for their policies on unions.
Comcast is additionally the nation’s third-largest home telephone service provider. The corporation provides services to residential and commercial customers in 40 states and the District of Columbia in the US. As the owner of the international media company NBCUniversal since 2011, Comcast is also a high-volume producer of feature films for theatrical exhibition, television programming, and a theme park operator. By revenue, it is the world’s third-largest telecommunications company.
Comcast owns and operates various business segments, including Xfinity, which provides residential cable communications, Comcast Business, a commercial services provider, and Xfinity Mobile, which is an MVNO of Verizon. Additionally, through NBCUniversal, Comcast owns and operates various broadcast network channels such as NBC, Telemundo, TeleXitos, and Cozi TV. It also operates various cable-only channels like MSNBC, CNBC, USA Network, Syfy, Oxygen, Bravo, and E!. Furthermore, it owns Universal Pictures, the film studio, Peacock, the VOD streaming service, and animation studios DreamWorks Animation, Illumination, and Universal Animation Studios. Comcast also holds significant stakes in digital distribution companies such as thePlatform, which it acquired in 2006, and ad-tech company FreeWheel, which it acquired in 2014. Since October 2018, Comcast has also been the parent company of Sky.
Comcast Customer Service 800-266-2278
| Phone number to dial | 800-934-6489 |
| Help desk hours | 24 hours, 7 days |
| What is the busiest time for help | 9:30 am |
| Average turnaround time | 6 |
| Other means of communication | Phone, Chat, Web, Twitter |
| Quality of help rating | 77% |
| Best phone number | 800-266-2278 |
FREQUENTLY ASKED QUESTIONS
What internet plans are available in my area, and what are their speeds and prices?
Our internet plans vary depending on your location. To find out which plans are available in your area and their speeds and prices, you can visit our website or contact our customer service team.
Can you help me troubleshoot my internet connection or resolve any issues I’m experiencing with my service?
Absolutely! Our customer support team is available to assist you with any internet connection issues you may encounter. You can contact us via phone, chat, or by visiting one of our service centers for personalized assistance.
Are there any promotions or discounts available for existing customers who want to upgrade their service or bundle services?
Yes, we offer various promotions and discounts for existing customers who want to upgrade their service or bundle services such as internet, TV, and phone. Please contact our customer service team or check our website for current promotions.
What is the process for setting up a new internet connection at my home, and what equipment will I need?
Setting up a new internet connection is easy! Once you sign up for a plan, we’ll schedule a convenient time for installation. Our technician will bring all the necessary equipment, including a modem and router if needed, and ensure everything is set up and working properly.
Can you provide information about data caps and any additional fees associated with exceeding them?
We offer plans with different data usage allowances, and some plans may have data caps. If you exceed your data cap, we may apply additional charges or throttle your internet speed. You can check your data usage and plan details online or by contacting our customer service team.
What options do I have for upgrading my TV package or adding premium channels to my subscription?
- We offer a variety of TV packages and premium channel options to suit your viewing preferences. You can upgrade your TV package or add premium channels by logging into your account online, contacting our customer service team, or visiting one of our service centers for assistance.
CUSTOMER REVIEWS
Easy. Simple. Awesome.
Cheery
Bonita Springs
I really like the Internet service and company but they kept going up on my bill and that was with the government program other than that I liked it but can’t afford it now so I have to cancel it I love the Internet because of what you can do with it amazing. thank you so much i just have to have some kind of internet.
I hate the bot who answers the phone. Mel helped me with my issue and gave me the easiest of ways to avoid the horrible phone bot. He is amazing and I even told him that he moved my dog down a rung. Before he got off the phone he made sure to remind me to keep loving my dog (she is my baby). He helped me fix everything so quickly and respected my time and family. I hate the bot, but the service I got when Mel answered was second to none!! Mel should get a raise!
Rivera
Newark
Dammy
WL
The service is getting really bad. We have been a customer for 20 years and when we call we just get transferred from one department to the other without resolving the issue which is always the speed or no service Internet service that is frustrating.
The retail Sales Consultant was extremely helpful in getting my cost lowered to a more manageable rate because the Affordable Connectivity Program will be ending in April 2024. I was told on the phone with customer service that there was nothing they could do and my bill for Internet service was going to increase by $31. Todd said that was incorrect and got my bill down lower than what I was paying with the ACP and the whole process took less than 10 minutes from the time I walked in the door to the time I walked out.
Hala
Temecula CA
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