Uber Eats is an online platform that allows people to order food and have it delivered to their location. Uber Eats customer service It was launched by Uber in 2014 and is available in over 6,000 cities across 45 countries.
TOLLFREE NUMBER
UBER EATS RATINGS
- 9 am- 5 pm
- Mon-Fri
- Average Hold Time 51 Sec
ABOUT UBER EATS
The food is delivered by drivers using different modes of transportation such as cars, bikes, scooters, or on foot. The company collaborates with restaurants every day to provide meals to its passengers. However, in 2020, Uber Eats was sued for antitrust price manipulation due to forcing restaurants to charge the same price for delivery as for dine-in and charging fees of 13-40% of revenue.
Uber eats customer service the food delivery service
“To make eating well effortless for everyone, everywhere”
Uber Eats is a subsidiary of Uber, which was founded in 2009 by Garrett Camp and Travis Kalanick. The company started food delivery in August 2014 with the UberFRESH service in Santa Monica, California. In 2015, it was renamed UberEats and released as a standalone application initially launching in Toronto. It later expanded to London and Paris. In 2019, Uber Eats announced that it would start delivering food to customers by drones from the Northern Hemisphere during the summer of that year. It also partnered with Apple on the release of the Apple Card.
However, in September 2019, Uber Eats announced that it would leave the South Korean market due to the high competition for food delivery companies in Korea. In October of the same year, the company launched a pick-up option. On October 15, 2019, they also said that they would start delivering Burger King fast food throughout the United States.
On January 21, 2020, Zomato announced that it would acquire all of Uber Eats’s stock in India. As part of the deal, Uber would own a 10% stake in Zomato and Zomato would gain all the users of Uber Eats in India. At the time of the deal, Zomato was valued at roughly $3.55 billion.
In December 2022, Uber Eats partnered with Cartken, a self-driving 6-wheeled sidewalk bot, to deliver food and groceries to residents in Miami. The delivery system, originally from Oakland, CA, will alert consumers when their food has arrived, and they will be able to retrieve their goods. Cartken and Uber Eats have not yet disclosed how many bots will be in service or where they plan to expand next.
Uber Eats customer service 800-925-6278
| Phone number to dial | 833-275-3287 |
| Call-back available | No |
| Call center hours | 9 am- 5 pm |
| Call picked up by a real person | Yes |
| Alternate methods | phone, web |
| Least busy day | Wednesday |
| Best phone number | 800-253-9377 |
FREQUENTLY ASKED QUESTIONS
How do I place an order on Uber Eats?
To place an order on Uber Eats, download the Uber Eats app, sign in or create an account, enter your delivery address, browse restaurants, select your items, and proceed to checkout.
Can I track my order on Uber Eats?
Yes, you can track your order in real time through the Uber Eats app. Once your order is confirmed, you’ll receive updates on its preparation and delivery progress.
How long does it take for my order to arrive?
Delivery times vary depending on factors such as restaurant preparation time, traffic, and delivery distance. You can see an estimated delivery time when placing your order.
What if I need to cancel my order?
You can cancel your order through the Uber Eats app as long as the restaurant hasn’t started preparing it yet. Simply navigate to your order history, select the order, and follow the prompts to cancel.
Can I leave special instructions for my order?
Yes, DoorDash offers the option to schedule deliveries in advance. You can select a specific date and time for delivery when placing your order.
What safety measures does DoorDash take for food delivery?
If you encounter any issues with your order, such as missing items or incorrect order fulfillment, you can contact Uber Eats customer support through the app. They’ll assist you in resolving the issue and may offer refunds or credits if necessary.
CUSTOMER REVIEWS
“a provider of food delivery services“
Neal
North Miami Beach
I ordered from Uber Eats. Before placing an order, there were no extra charges until after the food was delivered. I tried to contact Uber for a receipt. They said you get it after the food is delivered. A 15% service fee and delivery charge! Do not use. They have no customer service either and they make it so difficult to contact them. All I can do is stop using it. People will stop using it when they figure it out.
I usually do both rides and also food service and I usually get the food I ask for with no complaints. Recently, my food has been late, missing and stolen. I called customer service and I got the same runaround. I don’t plan on using this service any longer.
Berlin
Las Vegas
Jerry
London
Almost every time I’ve ordered in the last couple of months I had items missing, the wrong order, or I straight up did not even get my order. Sad how often that’s happened when it is their job to make sure you get the right order and everything you ordered.
All of my Uber Eats deliveries have been excellent until the last one. Tracked driver who was at the restaurant for more than an hour to 1.5 hours. Commented to her after 30 minutes saying I was sorry she had to wait so long. She never replied back and just canceled the order quite a bit later. We were starving. I wish she had communicated with me to let me know what was going on.
Noah
Temecula CA
Leave feedback about this