DISH Network is a subsidiary of EchoStar that offers a wide range of Dish customer service including multichannel television, satellite television via Dish Network, and mobile phone service.
TOLLFREE NUMBER
DISH RATINGS
- 8 am- 12 am
- Mon-Sun
- Average Hold Time 1 Min 49 Sec
ABOUT DISH
Via Dish Wireless, Boost Mobile, and Boost Infinite, as well as over-the-top IPTV services through Sling TV. The company was founded in 1980 by Charlie Ergen, Candy Ergen, and Jim DeFranco as a distributor of C-band satellite television systems. In 1987, EchoStar applied for a satellite television broadcast license with the FCC and was granted access to an orbital slot at 119° west longitude in 1992. A year after launching its first satellite, EchoStar I, the company launched its DBS broadcast services under the Dish Network name on March 4, 1996. This marked the beginning of its television services under a subscription business model.
dish customer service a story of vision
“Changing the Way the World Communicates“
Joseph Clayton became president and CEO of the company in June 2011; meanwhile, Charlie Ergen remained chairman. Clayton remained in the position until March 31, 2015; consequently, when he retired, leaving Ergen to resume the post. In December 2017, Ergen was replaced by Erik Carlson. In the same year, Dish Network spent over $3 billion acquiring companies in bankruptcy, including Blockbuster, DBSD, and TerreStar Corporation. This resulted in the launch of Dish Movie Pack for Dish Network subscribers and Sling TV for non-Dish Network subscribers.
Dish Network also made a bid to purchase Hulu in October 2011, but Hulu’s owners chose not to sell the company. In January 2013, Dish bid $5 billion for Clearwire to add wireless internet and mobile video services. In April 2013, it made a $25 billion bid for Sprint Corporation.
2011, Dish Network sought companies that could make a deal after changing the position of satellite orbital position from being over Mexico to Brazil, among them Telefónica. However, nothing ever came of this, and DISH decided to enter the country itself. According to the Brazilian Agency of Telecommunications (Anatel), they awaited the authorization of the application. However, in June 2019, DISH TV agreed to resign its satellite exploration rights assigned to EchoStar, thereby ending the possibility of entering the Brazilian market.
In 2019, EchoStar transferred the portion of its business that managed and provided broadcast satellite services, referred to as the BSS (Broadcast Satellite Services) business, to DISH to concentrate on broadband services and other initiatives.
DISH Customer Service 800-288-2020
| Phone number to dial | 888-615-0295 ( New service ) |
| Least busy day | Sunday |
| Most busy day | Friday |
| Call-back available | Yes |
| Rank (overall) | 8 |
| Alternate methods | phone, web |
| Best phone number | 800-333-3474 |
FREQUENTLY ASKED QUESTIONS
What channel packages do you offer, and what are the subscription costs?
We offer a variety of channel packages tailored to different interests and preferences, with subscription costs varying based on the package chosen. You can explore our channel lineup on our website or contact customer service for detailed pricing information.
How do I sign up for DISH Network service, and what equipment do I need?
You can sign up for DISH Network service online, over the phone, or by visiting one of our authorized retailers. Our customer service representatives can guide you through the process and help you choose the right equipment for your needs, which typically includes a satellite dish and set-top box.
How do I set up and activate my DISH Network service?
Once your equipment is installed, you can activate your DISH Network service online or by calling our activation hotline. Our customer service representatives can assist you with the setup process and answer any questions you may have.
Do you offer DVR (Digital Video Recorder) service, and how many hours of recording can I get?
Yes, we offer DVR service with our Hopper set-top boxes, allowing you to record your favorite shows and movies. The recording capacity depends on the specific Hopper model you choose, with options available for up to hundreds of hours of recording.
What are the installation fees, and do you offer any promotions or discounts for new customers?
Installation fees may vary depending on the complexity of the installation and any special requirements. We often have promotions and discounts available for new customers, which you can find on our website or by contacting customer service.
What is your customer service and technical support availability, and how can I reach them?
Our customer service and technical support teams are available 24/7 to assist you with any questions or issues you may have. You can reach us by phone, live chat, or through our online support portal.
CUSTOMER REVIEWS
“to connect people and things”
Angela
Superior
After filing a complaint online with the Better Business Bureau, Dish Network tried very hard and eventually succeeded in fixing my issues. It would just randomly stop working almost daily. They came out on four occasions; on the fourth call, they replaced every piece of the system. No glitches since. The executive who contacted me was very professional and understood my frustration. So, thank you Dish Network.
I’ve been with Dish for 20+ years. Additionally, I’ve always been treated right. Moreover, pricing has always been competitive and fair. In the few times I’ve needed a service tech, it’s been awesome how courteous and prompt they’ve been. Furthermore, I’ve never had programming issues either. Overall, they are a top-notch, high-quality company that I appreciate!!
Chuck
Newark
Karen
Montague
I have had DISH TV and internet service for 20-plus years. It is reliable and fast at a very reasonable price. I highly recommend this service for your internet needs. Additionally, Their customer service is also outstanding.
First of all, Dish is a very good cable TV provider and the price is as good as any other providers in my area. Additionally, I don’t have issues as I experienced with Spectrum. Moreover, my channels always scrambled and my internet was always slow and would kick me off. Furthermore, they didn’t care about their customers.
Ritika
Temecula CA