Gap Customer Service Inc. is an American clothing and accessories retailer founded in 1969 by Donald Fisher and Doris F. Fisher. The company’s headquarters is in San Francisco, California, and it operates four main divisions.
TOLLFREE NUMBER
GAP RATINGS
- 7 am- 1 am
- Mon-Sun
- Average Hold Time 2 Min
ABOUT GAP
Gap (its flagship brand), Banana Republic, Old Navy, and Athleta. Gap Inc. is the largest specialty retailer in the United States and the third largest globally, behind Inditex Group and H&M. As of early 2023, Gap employs approximately 95,000 people worldwide. The company was inspired by the success of “The Tower of Shoes,” which drew crowds by advertising that no matter what brand, style, or size of shoes a woman could want, it was available at the store. Fisher wanted to copy this business model and apply it to Levi’s products, knowing that even Macy’s, the biggest Levi’s customer at the time, was constantly running out of the best-selling Levi’s sizes and colors.
gap customer service Best quality Best price
To democratize fashion and make shopping fun again
Haas referred Fisher to Bud Robinson, his Director of Advertising, for what Haas assumed would be a quick refusal. Instead, Robinson and Fisher carefully devised a legal test plan for what would become The Gap (named by Don’s wife Doris Fisher). The name was a reference to the “generation gap.” The COVID-19 pandemic response has affected Gap Inc. significantly. In August 2020, the company announced that it, alongside its Banana Republic brand, would close over 225 store locations.
Most of the stores closed were in malls.
In 2023, Gap launched a program to support emerging designers in their early stages of development. The program is sponsored by the company’s internal initiative, Create With Audacity. Additionally, it provides space, tools, and resources to develop the talent of underrepresented Black designers in the industry. Moreover, it supports fashion programs at Historically Black Colleges and Universities.
Gap Inc. owns the trademark to its name, “Gap”. The Gap’s original trademark was a service mark for retail clothing store services. The first use of the trademark was on August 23, 1969, and it expanded to commercial usage on October 17, 1969. A second application was filed by Gap Stores, Inc. on September 12, 1970, this time for a trademark filed for shirts. The first usage for shirts and clothing products was on June 25, 1974. Trademark registration was granted on December 28, 1976.
GAP customer service 800-774-2678
| Phone number to dial | 800-427-7895 |
| Call-back available | No |
| Call center hours | 7 am- 1 pm (EST) |
| Alternate methods | phone, web, Facebook |
| Most busy day | Wednesday |
| Rank (Overall) | 7 |
| Best phone number | 800-774-2678 |
FREQUENTLY ASKED QUESTIONS
Do you offer any loyalty programs or rewards for frequent shoppers?
Yes, in addition, GAP has a rewards program called “GAP Rewards” where members earn points for every dollar spent and receive various benefits such as discounts, special offers, and birthday rewards.
Do you offer alterations or tailoring services?
Some GAP locations offer alterations or tailoring services for certain items. It’s best to check with your local store for availability and pricing.
Do you provide gift-wrapping services?
Yes, GAP offers gift-wrapping services for a nominal fee. This is a convenient option for customers purchasing gifts for friends and family.
What forms of payment do you accept?
GAP accepts various forms of payment, including major credit cards, debit cards, GAP credit cards, and gift cards. Some locations may also accept mobile payment methods like Apple Pay or Google Pay.
Are there any ongoing promotions or sales happening?
GAP frequently runs promotions and sales both in-store and online. You can often find discounts on specific items or sitewide deals, especially during holidays and seasonal events.
Can I order online and pick up my items in-store?
Yes, GAP offers the option to buy online and pick up in-store, also known as “Buy Online, Pick Up In Store” (BOPIS). This allows customers to conveniently shop online and collect their purchases at their nearest GAP location.
CUSTOMER REVIEWS
a reference to the “generation gap”
Nikku
North Miami Beach
I like these brands so I use them and I want them all the time. **Moreover**, I have no experience, I am new, and I want to be by your side always. **In addition**, I can move forward if you help me. **Furthermore**, I will try to help you enough. **Therefore**, thanks for helping me.
The GAP is my go-to store for all my casual clothes. Their clothes are affordable. The GAP’s clothes are comfortable and fit well. You can shop for the whole family at one store. The GAP is one of my favorite places to shop!
Berlin
Las Vegas
Jerry
London
First of all, The Gap is great for basics like tees, sweaters, and jeans. Additionally, the fit is good and the prices are reasonable. Furthermore, I also shop for children’s and toddler clothes for my grandchildren there. However, the children’s clothes are adorable but a little on the expensive side. Nevertheless, Gap has great sales.
Good quality garments for the price and with proper use, they’ll keep their shape and form like new. One of the problems is the selection of the products is limited. Color selections are limited as well. I wish they had more stores, especially in Ventura County.
Noah
Temecula CA