Charter Communications Customer Service, Inc. is an American telecommunications and mass media company offering services under Spectrum. With over 32 million customers in 41 states, it is the largest cable operator in the United States and the largest pay-TV operator.
TOLLFREE NUMBER
CHARTER COMMUNICATIONs RATINGS
- 24 hours
- 7 days
- Average Hold Time 33 Min
ABOUT CHARTER COMMUNICATIONS
It is just ahead of Comcast and AT&T in these categories. Charter is also the fifth-largest telephone provider based on the number of residential lines. In late 2012, Thomas Rutledge, a longtime Cablevision executive, became CEO of Charter, and the company relocated its corporate headquarters from St. Louis, Missouri, to Stamford, Connecticut. However, many of its operations remained in St. Louis. Approximately one month later, on March 19, 2013, Charter announced that Liberty Media, a company controlled by former TCI CEO John C. Malone, had acquired 27.3% of its shares, making it its single largest shareholder. The purchase was made primarily through the purchase of shares held by investment funds following Charter’s 2009 reorganization.
charter communications customer service internet pr0vider
” provide value to its customers by offering high-quality communication services “
On May 18, 2016, Charter completed the acquisition of Time Warner Cable and its sister company, Bright House Networks, making it the third-largest pay television service provider in the United States. Additionally, Charter was ranked No. 70 in the 2019 Fortune 500 list of the largest United States corporations by total revenue. Charter also began swapping customers with other systems to improve the geographic clustering of its systems. December 1999, it signed a letter of intent with AT&T Corporation to swap 1.3 million cable subscribers in St. Louis, as well as in Alabama, Georgia, and Missouri. In 2000, Charter Communications bought select AT&T cable markets, including Reno, Nevada, and the City of St. Louis.
In 2001, Charter signed an agreement with MSN to offer MSN content and services to its broadband customers. Charter received several awards in the same year, including the Outstanding Corporate Growth Award from the Association for Corporate Growth and the R.E. “Ted” Turner Innovator of the Year Award from the Southern Cable Telecommunications Association.
In February 2009, Charter Communications announced its plan to file for Chapter 11 of the United States Bankruptcy Code, allowing it to pay its debt obligations and cancel its obligations to shareholders. The company filed for prearranged bankruptcy on March 28, 2009, with the expectation of reducing its debt by $8 billion, adding $3 billion of new investment, and refinancing other debt.
On April 28, 2014, Comcast and Charter announced that assuming Comcast’s merger with Time Warner Cable was successful, Charter would acquire 1.4 million Comcast/Time Warner Cable customers.
Charter communications customer service 833-949-0036
| Phone number to dial | 888-438-2427 |
| Call-back available | No |
| Call center hours | 24 hour, 7 days |
| Longest hold time | Wednesday |
| Alternate methods | Phone, Web |
| Corporate Office | 888-901-0354 |
| Best phone number | 833-949-0036 |
FREQUENTLY ASKED QUESTIONS
What channels are included in my TV package?
You can view the channels included in your TV package by logging into your Spectrum account online and selecting the “Channel Lineup” option. This will display all the channels available in your subscription.
How do I set up my Spectrum email on my phone?
To set up your Spectrum email on your phone, open your email app and add a new account. Enter your Spectrum email address and password, and use the following settings for incoming and outgoing servers.
What should I do if my internet connection is slow?
If your internet connection is slow, try restarting your modem and router. If the issue persists, check for outages in your area via the Spectrum website or app. You can also contact customer support for further assistance.
How can I upgrade my Spectrum service?
To upgrade your Spectrum service, you can log into your Spectrum account online, visit a Spectrum store, or call customer service. A representative will help you review available options and make the necessary changes to your plan.
How do I reset my Spectrum modem or router?
To reset your Spectrum modem or router, unplug the power cord, wait for about 30 seconds, and then plug it back in. Wait a few minutes for the device to reboot and reconnect.
How can I check my internet speed?
You can check your internet speed by visiting our Spectrum Speed Test page on our website. Simply follow the instructions to measure your current internet speed.
CUSTOMER REVIEWS
“The Best Things Can Be Done!“
Ronald
NJ
I can’t speak for the internet customer service itself, but they have been nothing but pleasant and helpful regarding my late father’s account. They have been professional, and prompt, and closed things without hassle rather than sending things over to one of those shady collection businesses.
My experience with Spectrum is the polar opposite of what complainants here say they have had. We have TV, internet, voice and wireless. Pricing is reasonable, and service is outstanding. Recently had a wiring problem. In November 2014, Liberty’s interests in Charter and its minority stake in Time Warner Cable were spun off into a separate holding company called Liberty Broadband Corporation,[33] of which Malone controlled 47.1% by early 2015.
Nikki
Los vegas
Leena
Medison
The guys who came to install my WiFi and TV and one of the guys who went next door to my parent’s house to get things set up for their service were wonderful! I couldn’t ask for better men,! Their names were Ted and Dakota, terrific people and did a wonderful job.
Awesome charter communications customer service. I had internal work done which included painting. The cable in my room wasn’t working and I was busy and didn’t have time to call. They called me and said they would like to schedule a maintenance visit. I said “ok” and I then asked about my problem.
Hamy
Temecula CA