American Airlines is a major airline headquartered in Fort Worth, Texas, and is the largest airline in the world by scheduled passengers carried, American Airlines customer service.
AMERICAN AIRLINES RATINGS
- 7 Days
- 24 hour
- Average Hold Time 20 min 5 Sec
ABOUT AMERICAN AIRLINES
Revenue passenger mile, and fleet size. It operates an extensive network of almost 6,800 flights per day to nearly 350 destinations in 48 countries, both internationally and domestically, along with its regional partners and affiliates. American Airlines is a founding member of the Oneworld alliance, and its regional service is operated by independent and subsidiary carriers under the brand name American Eagle. The airline operates out of 10 hubs, with Dallas/Fort Worth International Airport (DFW) being its largest. It handles more than 200 million passengers annually, with an average of more than 500,000 passengers daily. As of 2023, American Airlines employs 103,200 staff members.
American Airlines customer service history and fleet
America was built on courage, imagination, and an unbeatable determination to do the job at hand.
However, American Airlines has consistently performed poorly in rankings, both before and after the merger with US Airways. The Wall Street Journal’s annual airline rankings have ranked America as the worst or second-worst U.S. carrier for ten of the past twelve years, and it has been in the bottom three of U.S. airlines for at least the past twelve years. The airline has persistently performed poorly in the areas of losing checked luggage and bumping passengers due to oversold flights.
In 2011, due to a downturn in the airline industry, as a result, the parent company of American Airlines customer service, known as the AMR Corporation, filed for bankruptcy protection. In 2013, American Airlines combined with US Airways to form the largest airline in the United States and the world. Despite the merger, the American Airlines name was kept, as it was the more recognizable brand internationally.
Initially, there was no physical Admirals Club until after the opening of LaGuardia Airport. However, during the airport’s construction, Mayor Fiorello LaGuardia designated an upper-level lounge for press conferences and business meetings. At one such press conference, a reporter asked LaGuardia whether the lounge would be leased along with the rest of the terminal. In response, LaGuardia confirmed that it would be leased and a vice president of AA immediately offered to lease the premises. The airline then obtained a liquor license and began operating the lounge as the “Admirals Club” in 1939.
America Airlines Customer Service 800-433-7300
| Department you interact with | Customer Service |
| Help desk hours | 24 hours, 7 days |
| What is the busiest time for help | 3:45 pm |
| Rank amongst all ways to reach them | 6 |
| Other means of communication | Phone, Web, Facebook, Twitter |
| Quality of help rating | 55% |
| Best phone number | 800-433-7300 |
FREQUENTLY ASKED QUESTIONS
What are the current baggage allowances and fees for my flight?
The baggage allowances and fees vary based on your ticket type and destination. You can find detailed information about baggage allowances and fees on our website or by contacting our customer service team.
Can you provide information about the available in-flight entertainment options on my upcoming flight?
We offer a range of in-flight entertainment options, including movies, TV shows, music, and more. You can access our entertainment selection through our in-flight entertainment system, which you can find on your seatback screen or by using your device with the American Airlines app.
Are there any updates or changes to my flight schedule or gate information?
Flight schedules and gate assignments can sometimes change due to various factors. We recommend checking your flight status regularly using our website, mobile app, or by contacting our customer service team for the most up-to-date information.
Can you assist me with upgrading my seat or adding special meal preferences to my reservation?
Yes, we offer options for seat upgrades and special meal preferences. You can manage your reservation and make these changes online through our website or mobile app. Alternatively, you can contact our customer service team for assistance.
What are the current COVID-19 safety protocols and requirements for travelers flying with American Airlines?
We have implemented various safety measures in response to COVID-19, including enhanced cleaning procedures, mandatory face mask requirements, and social distancing measures where possible. Additionally, we recommend checking our website for the latest travel advisories and requirements, as they may vary depending on your destination.
Can you help me with information about earning or redeeming frequent flyer miles for my upcoming trip?
Absolutely! As a member of our AAdvantage frequent flyer program, you can earn miles for your flights with American Airlines and our partner airlines. You can also redeem your miles for award flights, upgrades, and other travel benefits. For more information about earning and redeeming miles, please visit our website or contact our AAdvantage customer service team.
CUSTOMER REVIEWS
“To Care For People On Life’s Journey”
Larry
Bonita Springs, FL
I bought my wife a round-trip ticket from Fort Myers to Frankfurt. Started on Google Flights, found a good fight, and bought it. I did not realize that the purchase went through Priceline. Priceline sold us an itinerary where there was not enough time between connections. I know it was my fault for buying it. Priceline refused to help us at all. Called American Airlines and for a $50 change fee they were able to fix the problem. I for one, will never do business with Priceline again.
On the day of my return flight, I got a notification that my flight was canceled and rebooked the following day. However, I submitted a claim and then reached out several times, only to get an automated response. My patience was starting to wear thin until… I received an email apologizing for the delayed response (I could tell this was an actual email as opposed to an automated response) and offering me a choice of either an $800 credit or a $615 refund (the actual amount was in pounds but this was the dollar amount). I replied opting for the cash refund. Three weeks after sending my request, I received an email stating that the processing would begin and I should expect to receive a check within that timeframe. My check came in well before three weeks.
Eilak
Newark
Daniel
Medison
American Airlines often has lower cost options compared to other comparative airlines. However, they also routinely delay flights and have mediocre to poor customer service. The experience is in line with Spirit and Frontier but for more cost. Spend the extra few bucks and have a much better and on-time experience with Delta or United.
They say things are bigger in Texas, and I can vouch for them being jerks. Due to what appeared to be a lot of carelessness by American Airlines customer service we arrived in Dallas with 11 minutes to get off the plane and to our connecting flight at this huge airport. Despite 3 announcements to please allow passengers with little time to make it to their connecting flight due to running late, the jerk in front of us said he was home but wanted off the plane and didn’t care about people with other flights, and blocked our exit. I have rated it 3 stars as the rest of American Airlines was good except the employees in Dallas were rude and lazy and refused us and others any help. But wanted to mention first what jerks the people who live in Dallas were.
Ritika
Temecula CA
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