FedEx Customer Service Corporation, previously known as Federal Express Corporation and FDX Corporation, is an American conglomerate holding company headquartered in Memphis, Tennessee.
TOLLFREE NUMBER
FEDEX RATINGS
- 24 Hours
- 7 Days
- Average Hold Time 35 Sec
ABOUT FEDEX
It focuses on transportation, e-commerce, and business services. The name “FedEx” is a syllabic abbreviation of the name of the company’s original air division, Federal Express, which was used from 1973 until 2000. Today, FedEx is famous for its air delivery service, FedEx Express, which was among the first major shipping companies to offer overnight delivery as a flagship service. Since then, it has also started FedEx customer service Ground, FedEx Office Supply Chain, FedEx Freight, and various other services across multiple subsidiaries, often meant to respond to its main competitor, UPS.
FedEx customer service organized Express Delivery, Courier & Shipping
providing high-value-added logistics, transportation, and related business services through focused operating companies
The company is the fifth-largest American-headquartered employer globally, with 547,000 employees. FedEx is also one of the top contractors of the US government and assists in the transport of some United States Postal Service packages through their Air Cargo Network contract. FedEx’s prominence in both the United States and the world has made it a common topic in popular culture. It has been referenced in films such as Cast Away, as well as in some of its marketing slogans, most famously “when it positively has to be there overnight”. In addition, FedEx had purchased the naming rights to FedExField of the NFL’s Washington Commanders from 1999 to 2024 and FedExForum of the NBA’s Memphis Grizzlies.
The company was founded in Little Rock, Arkansas, in 1971 as Federal Express Corporation by Frederick W. Smith, a graduate of Yale University. He drew up the company’s concept in a term paper at Yale, in which he called for a system specifically designed for urgent deliveries. While his professor didn’t think much of the idea, Smith pressed on. He began formal operations in 1973 when he moved operations to Memphis. Smith said he chose Memphis International Airport for being near the mean population center of the country and for its placid weather.
FedEx Express is the company’s original overnight courier service, providing next-day air service within the US and time-definite international service. It operates one of the largest civil aircraft fleets in the world, has the largest fleet of wide-bodied civil aircraft, and carries more freight than any other airline.
Fedex customer service 800-463-3339
| Phone number to dial | The busiest day |
| Least busy day | Sunday |
| Call-back available | Yes |
| Call center hours | 24 hours, 7 days |
| Call was picked up by a real person | Yes |
| Alternate methods | phone, web, Twitter, Facebook |
| Most busy day | Friday |
| Best phone number | 800-463-3339 |
FREQUENTLY ASKED QUESTIONS
How long will it take for my package to arrive at its destination?
Delivery time depends on the shipping service you choose and the destination. You can track your package online using the tracking number provided.
How can I track my package?
You can track your package using the tracking number provided at the time of shipment. Simply enter the tracking number on our website or mobile app to get real-time updates on your package’s location and delivery status.
Do you offer insurance for packages?
Yes, FedEx offers shipping insurance to protect your package against loss or damage. You can purchase insurance coverage when shipping your package
Can I change the delivery address or schedule a delivery time?
Yes, you can request changes to the delivery address or schedule using our online tools or by contacting customer service. Additional charges may apply depending on the nature of the change.
How long will it take for my package to arrive at its destination?
Delivery time depends on the shipping service you choose and the destination. You can track your package online using the tracking number provided.
How can I track my package?
You can track your package using the tracking number provided at the time of shipment. Simply enter the tracking number on our website or mobile app to get real-time updates on your package’s location and delivery status
CUSTOMER REVIEWS
“We put safety above all“
Deol
Miami Beach
I needed to print a banner for our humanitarian club. They did an amazing job. Thank you, Pete, the impeccable manager of our FedEx, in one hour we had the best top stuff. The competition offered to do it in weeks. They also had some more stuff for the small banner to stand. Bravo Pete. And Thank you.
Ordered a simple delivery of golf balls. Though the delivery was quick it was delivered to the wrong address. Luckily I knew that neighbor and he was able to get the delivery to me. The customer service was atrocious, the automated voice support was just bad and annoying. I would never buy from a company that uses FedEx if I could help it.
Ruby
Las Vegas
Jerry
London
I have had nothing but problems with FedEx customer service for years. They deliver to the wrong address. They deliver boxes that are broken open. You can see sometimes they have tried to tape them up but other times the box has been open. One time they dropped the box in the middle of my front yard. That was after a complaint that I filed. I have filed many complaints with them over the last 10 years. They always say they will call within 3 days. 1 time I received a call.
A few days before Christmas 2022, an FDX driver knocked on the door and gave me a $100 gift card due to he had damaged the decoration lamp placed at our front door. He had reported that incident to his supervisor, and the company handed over a gift card, and since then we could replace the lamp with the gift card. He surprised us with his honesty; we even forgot to ask his name…! God bless him, and he could be a great asset to the Company.
Noah
Temecula CA
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