Grubhub Customer Service Inc. is an American online and mobile food ordering and delivery platform based in Chicago, Illinois. Founded in 2004, it has been a subsidiary of the Dutch company Just Eat Takeaway since 2021.
TOLLFREE NUMBER
GRUBHUB RATINGS
- 24 Hours 7 Days
- Mon-Sun
- Average Hold Time 1 Min 13 Sec
ABOUT GRUBHUB
Grubhub has faced criticism for antitrust price manipulation, listing restaurants without permission, and allegedly misclassifying workers. Grubhub Seamless went public in April 2014 and was traded on the New York Stock Exchange (NYSE) under the ticker symbol GRUB. As of 2019, it had 19.9 million active users, with 115,000 associated restaurants in 3,200 cities in all 50 US states. In 1999, New York lawyer Jason Finger founded SeamlessWeb to provide companies with a web-based system for ordering food from restaurants and caterers. Six years later, in 2005, SeamlessWeb introduced a free ordering service to consumer diners to complement the existing corporate ordering service.
GrubHub customer service the food delivery service
“strengthen their roots, and increase the positive impact they have on people and society”
The original Chicago-based Grubhub was founded in 2004 by Mike Evans and Matt Maloney to create an alternative to paper menus. Two years later, in 2006, Maloney and Evans won first place in the University of Chicago Booth School of Business’s Edward L. Kaplan New Venture Challenge with the business plan for Grubhub. In November 2007, Grubhub secured $1.1 million in Series A funding, led by Amicus Capital and Origin Ventures, to expand into the San Francisco and New York markets.
In March 2009, Grubhub earned $2 million in Series B funding, led by Origin Ventures and Leo Capital, followed by $11 million in Series C funding, led by Benchmark Capital in November 2010. 2011, a $20 million Series D funding raise was led by DAG Ventures.
Grubhub’s portfolio of brands includes Seamless, AllMenus, MenuPages, LevelUp, and Tapingo. Seamless is an online and mobile food ordering platform for regional restaurants active in the U.S. and London.
In September 2011, Grubhub secured $50 million in Series E funding and acquired New York-based competitor Dotmenu, the parent company of Allmenus and Campusfood. Grubhub completed the acquisition of AllMenus that month. MenuPages was acquired by Seamless in September 2011. DiningIn, an online ordering and food delivery company based in Brighton, Massachusetts, was acquired by Grubhub in February 2015. Restaurants on the Run, a corporate food delivery company based in Aliso Viejo, California, was acquired by Grubhub in February 2015.
In December 2015, Grubhub acquired Delivered Dish, a restaurant delivery service in seven markets across the Pacific Northwest and Southwest, including Denver, Las Vegas, San Diego, Portland, El Paso, and Albuquerque. LAbite, a Los Angeles–based restaurant delivery service, was acquired by Grubhub in May 2016.
Grubhub customer service 877-585-7878
| Overall (Rank) | 8 |
| Call-back available | Yes |
| Call center hours | 24 Hours 7 Days |
| Call was picked up by a real person | Yes |
| Alternate methods | phone, web |
| Least busy day | Thursday |
| Best phone number | 877-585-7878 |
FREQUENTLY ASKED QUESTIONS
How do I place an order on Grubhub?
To place an order on Grubhub, simply enter your address on the homepage, browse the available restaurants, select the items you want to order, and proceed to checkout. You can pay with a credit card, PayPal, or other available payment methods.
How can I track my order?
You can track your order in real-time through the Grubhub app or website. After placing your order, you’ll see a tracking page that updates with your order status, including when your food is being prepared, picked up, and on its way to you.
How do I contact Grubhub customer service?
You can contact Grubhub customer service through the app or website. Go to the “Help” section, and you’ll find options to chat with support, call, or email them. They are available to help with order issues, account questions, and more.
How do I apply a promo code or discount to my order?
To apply a promo code or discount, enter the code during the checkout process in the “Promo Code” field. Make sure to check that the discount has been applied before completing your purchase.
What do I do if my order is late or missing?
If your order is late or missing, you can contact Grubhub customer support through the app or website. Go to the “Help” section and select “Order Status” to get assistance. They will help resolve the issue and may offer a refund or credit if necessary.
How do I leave a tip for the delivery driver?
You can leave a tip for the delivery driver during the checkout process by selecting a tip amount or entering a custom tip. You can also add or adjust the tip after the delivery through the order details in the app or on the website.
CUSTOMER REVIEWS
“a provider of food delivery services“
Neal
North Miami Beach
My experience with Grubhub in the Sandy Springs area has been very positive. Additionally, there are many great restaurants available for delivery. Furthermore, we order at least once a week and the food is usually delivered on time and without spills.
I only use Grubhub. Lots of different options in participating restaurants. If you have an issue with your order they quickly resolve and issue you a credit. My food was delivered fast and warm. The delivery person was kind and courteous while dropping off my order.
Berlin
Las Vegas
Jerry
London
Additionally, the food delivery service provides very good service. Furthermore, the food is sent hot, packaged neatly, and on time. In addition, the drivers respect our property and show care with our packages. Moreover, if and when we have ever had a problem, Grubhub handled it right away. Overall, it is much better than other services.
I get great service more often than not. Additionally, this service is very convenient for me. It gives me more time to enjoy lunch instead of driving, parking, ordering, gulping down your food, and rushing back to work. Consequently, I use this all the time.
Noah
Temecula CA
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