Maplebear Inc., doing business as Instacart customer service, is an American delivery company based in San Francisco that operates a grocery delivery and pick-up service in the United States and Canada.
TOLLFREE NUMBER
INSTACART RATINGS
- 24 Hours 7 Days
- Mon-Sun
- Average Hold Time 56 Sec
ABOUT INSTACART
It is accessible via a website and mobile app, allowing customers to order groceries from participating retailers with the shopping done by a personal shopper. The company also provides alcohol delivery in states and provinces where it is allowed. It has partnerships with 1,400 retail banners comprising 80,000 stores. In 2022, it fulfilled 262.6 million orders with a total transaction value of $28.8 billion and an average transaction value of $110. Apoorva Mehta founded Instacart in 2012 at age 26, inspired by being low on groceries without owning a car and his experiences of going to the grocery store by bus in the cold while growing up in Canada.
instacart customer service grocery, food delivered quickly
“Everyone has access to the food they love and more time to enjoy it together”
He initially missed the deadline to apply for funding through Y Combinator but eventually got a meeting by using the Instacart mobile app to deliver a six-pack of beer from 21st Amendment Brewery to a Y Combinator partner and was admitted to the summer of 2012 batch. Y Combinator helped Mehta raise $2.3 million in funding and enabled him to meet his two co-founders, Max Mullen and Brandon Leonardo. The company’s name is a combination of “maple,” representing Canada, and “bear,” for the logo on the California state flag, as Mehta grew up in Canada and moved to California.
In September 2023, the company became public through an initial public offering, raising $660 million and valuing the company at about $10 billion. Mehta left the company after it went public. By May 2018, Instacart was available for use in 11 Canadian markets and was planning expansions for five more markets.
In November 2018, Instacart announced the national expansion of Instacart Pickup, a grocery click-and-collect service, whereby users pick up their pre-packaged orders at the grocery store.
By the end of December 2019, Instacart’s alcohol delivery service included over 30 new partners in more than 20 states and Washington, D.C., such as Albertsons, Aldi, Sam’s Club, BJ’s Wholesale Club, Sprouts Farmers Market, The Fresh Market, and Total Wine & More. In August 2013, Instacart introduced an annual membership service called Instacart Express. In June 2022, Instacart Express was rebranded as Instacart+, and new family shopping features were added. These included the ability to share membership and collaborate on shopping carts with another family member for free.
Instacart customer service 888-246-7822
| Phone number to dial | 844-981-3433 |
| Call-back available | Yes |
| Call center hours | 24 Hours 7 Days |
| Call picked up by a real person | Yes |
| Alternate methods | phone, web |
| Least busy day | Wednesday |
| Best phone number | 888-246-7822 |
FREQUENTLY ASKED QUESTIONS
How do I place an order on Instacart?
To place an order on Instacart, go to the Instacart website or app, enter your zip code, select your preferred store, and start adding items to your cart. Once you have all the items you need, proceed to checkout and choose your delivery time. You can pay with a credit card or other available payment methods.
What do I do if an item is out of stock?
If an item is out of stock, your shopper will try to contact you to suggest a replacement. You can also set your preferences for replacements or choose “Don’t Replace” when you place your order. You can communicate with your shopper in real time via the app.
How do I apply a promo code or discount to my order?
To apply a promo code or discount, enter the code during checkout in the “Promo Code” field. Ensure the discount has been applied to your order total before purchasing.
How do I contact Instacart customer service?
You can contact Instacart customer service through the app or website by navigating to the “Help” section. There, you’ll find options to chat with support, call, or email them. They can assist with order issues, account questions, and more.
Can I change or cancel my order after it has been placed?
Yes, you can change or cancel your order if your shopper has not started shopping. Go to your orders in the app or on the website, select the order you want to modify, and make the necessary changes. If shopping has already started, you can contact customer service for assistance.
How do I leave a tip for the shopper and delivery driver?
You can leave a tip for your shopper and delivery driver during the checkout process by selecting a tip amount or entering a custom tip. You can also adjust the tip after delivery through the order details in the app or on the website.
CUSTOMER REVIEWS
“1 hour grocery delivery“
Suru
Sebastian, FL
I have used Instacart before, but I got the flu, and it was a necessity to get the items I could eat while sick…I stayed within 1 store to make it easier for the shopper & after picking everything out, it was at my door within 90 minutes…I gave a decent tip & the fee (Both Online) was well worth it (Cheap Enough)…What a Lifesaver & the shopper left it right inside my porch at my door….Thank You.
My experience with Instacart has been pretty good with few exceptions. However, if one is making purchases from Instacart-Kroger with wine; please check that they delivered that product with all else.
Berlin
Las Vegas
Kitty
London
I’ve placed about eight orders with Instacart so my experience is with seven different shoppers, one shopped twice for me. I live in a part of the country where Fry’s Food is a primary store, which is part of the Kroger family of stores. Before using Instacart, I shopped at the store these shoppers go to for a few years. For some reason, the shoppers I’ve had a shop for me aren’t very skilled at buying groceries.
I have usually had a good experience with Instacart until recently. I received someone else’s order. Tip and delivery fees were not refunded. I placed the order again and received a really bad replacement. They did not refund the full-value replacement, just the extra that I had to pay even though the replacement was useless to me. I am not planning on making much use of Instacart going forward.
Carolyn
Temecula CA
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