Zara customer service is a Spanish multinational fast-fashion company that sells clothing, accessories, beauty products, and perfumes. The company’s headquarters are in Arteixo, A Coruña province, Galicia. In 2020 alone, it launched more than 20 new product lines.


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  • Mon-Fri
  • 9:00 am-6:00 pm
  • Average Hold Time 89 Min
Zara customer service


It is the largest constituent company of the Inditex group and launches over twenty new product lines per year. Zara was founded by Amancio Ortega in 1975. His first shop was in central A Coruña, in Galicia, Spain; where the company is still based. Initially, he named it ‘Zorba’ after the classic 1964 film Zorba the Greek. However, after discovering that there was a bar with the same name two blocks away, he rearranged the letters to read ‘Zara.’ It is believed that the extra ‘a’ came from an additional set of letters that had been made for the company.

Zara customer service best brand ever

 “to give customers what they want, and get it to them faster than anyone else

The company sold low-priced products that resembled popular, higher-end clothing fashions. Furthermore, Ortega subsequently opened more shops in Spain. Additionally, during the 1980s, he changed the design, manufacturing, and distribution process to reduce lead times. As a result, he was able to react more quickly to new trends – what he called “instant fashions” – by using information technology and groups of designers rather than individuals.

Zara customer service

Zara’s expansion was a calculated move by Amancio Ortega, who not only revolutionized the fashion industry with “instant fashions,” but also opened stores throughout Europe and eventually worldwide. By keeping up a quick turnaround time and paying close attention to customer preferences, Zara established itself as a leader in global fashion by quickly delivering stylish apparel at reasonable costs.

In September 2010, Zara launched its online boutique in Jordan. In November of the same year, Zara Online extended its service to five more countries: Austria, Ireland, the Netherlands, Belgium, and Luxembourg. Online stores began operating in the United States in 2011, Russia and Canada in 2013, Mexico in 2014, South Korea in 2014, Romania in 2016, India in 2017, Israel and Brazil in 2019, and Peru in 2020. Zara stores have men’s and women’s clothing as well as children’s clothing (Zara Kids).

Zara Home designs are located in European stores. The majority of Zara’s customers are aged between 18 and about 35. After products are designed, they take 10 to 15 days to reach the stores. All of the clothing is processed through the distribution center in Spain. New items are inspected, sorted, tagged, and loaded into trucks. In most cases, the clothing is delivered within 48 hours. Zara produces over 450 million items per year.

Phone number to dial212-355-1415 (Purchasing)
Call-back availableNo
Call center hours9:00 am- 6:00 pm (EST)
The busiest dayThursday
Alternate methodsPhone, Web, Facebook, Twitter
Least busy dayTuesday
Best phone number855-635- 9272


Do you offer any discounts or promotions?

Yes, we have ongoing promotions and discounts. You can check our website or inquire in-store for more details.

Is this product available in other colors/sizes?

Yes, this product is available in a variety of colors and sizes. You can check our inventory online or ask one of our staff members for assistance.

What is your return policy?

Our return policy allows for returns within 30 days of purchase with a receipt. Items must be in their original condition with tags attached. However, certain restrictions may apply, so it’s best to check our return policy on our website or contact customer service.

Do you provide shipping/delivery?

Yes, we offer shipping/delivery options. The cost and delivery times may vary depending on your location and the size of the item. You can find more information about shipping on our website or by contacting customer service.

Are there any assembly instructions for this product?

Yes, assembly instructions are included with the product. If you need any further assistance, feel free to contact our customer service team.

What payment methods do you accept?

We accept various payment methods including credit/debit cards, PayPal, and cash. You can find the full list of accepted payment methods at checkout or inquire with our staff.


Love Your Curves

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Zara customer service

I am super happy with my purchased product because it is exactly as described. Furthermore, the quality is top-notch, and the service is amazing. Thank you so much! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Nike customer service

I ordered 6 shirts/sweaters. I received them neatly packed in a nice box. Some are wrapped with tissue paper like you would find ordering from a high-end store. I thought I would be returning everything after looking at the items. Nope!! Everything I ordered exceeded my expectations. Every shirt appeared of the highest quality and was beautiful!!! I love every one of them. I can’t say enough about my order. Everything looked exactly like pictured or better!! Zara is a hidden gem!

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Doordash phone humber

Bought a dress from Zara with no issues with perfect delivery. However, the dress is beautifully designed, but the problem was that the dress wasn’t finished at the neck and hem. Luckily, it only cost 29.99, so I decided to do it myself. Additionally, I have noticed this on a few garments. Consequently, these pieces would be really lovely if finished off properly.

I have recently purchased a few items online from Zara. I must say, the cost and quality are very impressive. However, I wish there was a store in our city. Moreover, I have seen that there are a lot of negative reviews regarding refunds. Nonetheless, I sent a top back as it was too small. It was a white top, and I think I may have gotten makeup smudged on it while taking it off. Surprisingly, Zara still refunded me the full amount even though they said it was slightly damaged.


Temecula CA

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