Booking.com is one of the largest online travel agencies in the world. It is headquartered in Amsterdam and is a subsidiary of Booking.com customer service Holdings.
TOLLFREE NUMBER
BOOKING COM RATINGS
- 24 Hours
- 7 Days
- Average Hold Time 3 Min 41 Sec
ABOUT BOOKING COM
As of December 31, 2022, the company provides lodging reservation services for approximately 2.7 million properties, which includes 400,000 hotels, motels, and resorts, and 2.3 million homes and apartments in over 220 countries and more than 40 languages. Additionally, Booking.com sells flights in 54 markets and tours and activities in more than 1,200 cities. In 2022, the company’s mobile app was the most downloaded mobile app in the travel agency category.
booking.com customer service organized happy trip
“make it easier for everyone to experience the world“
Booking.com was formed in 2000 when Bookings.nl merged with Bookings Online, founded by Cisco and Alec Behrens, Marijn Muyser, and Bas Lemmens, which operated as Bookings.org. The name and URL were then changed to Booking.com, and Stef Noorden was appointed as its CEO. In 2006, Active Hotels Limited changed its name to Booking.com Limited. The integrations of Booking.com and Active Hotels helped its parent company improve its financial position from a loss of $19 million in 2002 to a profit of $1.1 billion in 2011. In November 2014, it was revealed that criminals had obtained customer details from the website.
It was revealed in November that customer details had been obtained by criminals from the website said it was taking action against the fraudsters and refunding customers from the UK, the US, France, Italy, the UAE, and Portugal, all of which had been affected. Booking.com has made changes such that data can only be accessed from a computer connected to its server since then. Its teams have also worked to take down dozens of phishing sites, as well as working with some banks to freeze the money mule bank accounts.
In the summer of 2023, Booking.com announced the launch of an artificial intelligence-based travel planner, AI Trip Planner. This device uses ChatGPT technology to assist users in making decisions, planning routes, or answering queries. Initially, the service will be available to a limited number of users in the United States. On November 9, 2023, Booking.com announced that it had launched a new cruise travel vertical for its customers in the United States, in collaboration with World Travel Holdings (WTH), a leading cruise agency.
Booking.com customer service 888-850-3958
| Least busy day | Sunday |
| Call-back available | Yes |
| Call center hours | 24 hours, 7 days |
| Call was picked up by a real person | Yes |
| Alternate methods | phone, web, Twitter, Facebook |
| Most busy day | Thrusday |
| Best phone number | 888-850-3958 |
FREQUENTLY ASKED QUESTIONS
How do I book a hotel on Booking.com?
To book a hotel on Booking.com, visit the website or app, and enter your destination, dates of stay, and number of guests. Browse the available hotels, select your preferred option, and follow the prompts to complete your booking.
What payment methods does Booking.com accept?
Booking.com accepts various payment methods including credit/debit cards, PayPal, and in some cases, cash payments directly at the hotel.
How do I find information about amenities and facilities at a hotel?
On the Booking.com website or app, you can find detailed information about hotel amenities and facilities listed under the hotel’s description. This includes information about Wi-Fi, parking, breakfast options, and more.
Can I cancel or modify my reservation on Booking.com?
You can cancel your order through the Uber Eats app as long as the restaurant hasn’t started preparing it yet. Simply navigate to your order history, select the order, and follow the prompts to cancel.
Can I leave special instructions for my order?
Yes, DoorDash offers the option to schedule deliveries in advance. You can select a specific date and time for delivery when placing your order.
What safety measures does DoorDash take for food delivery?
If you encounter any issues with your order, such as missing items or incorrect order fulfillment, you can contact Uber Eats customer support through the app. They’ll assist you in resolving the issue and may offer refunds or credits if necessary.
CUSTOMER REVIEWS
“Make the world a better place”
Deol
Miami Beach
I rented a car with them. However, the company providing the car had a problem and gave it to me several hours later. Consequently, I had to cancel my hotel reservation for that day. According to Booking.com, “In our terms and conditions you can see that if you pick up the car later or earlier than agreed, you are not entitled to a refund for unused time.” Essentially, this means that if you get the car on the last day, it is okay and you have to pay for the whole contract anyway. Therefore, I would not rent with them anymore.
I booked the ticket to Goa. However, the agent took money from my bank, but no e-ticket was issued. I called them, and they said, “You have been scammed by booking.com, and it is not our responsibility because I did not book from us.” Very disappointed, I am sending my details. Please help me. Your help will be appreciated. I am a disabled person and wanted to go to India for treatment. Please help me.
Ruby
Las Vegas
Jerry
London
I had a very wonderful experience with booking.com advisor Besma who negotiated with the hotel in Birmingham Ibis a different day for us to stay with no extra charge. All the best to that kind, sweet, efficient, and customer-focused lady!! Hope they will promote her for her hard work and amazing attitude.
The service is impeccable, the staff are attentive and very friendly.
The room was very comfortable and we had a good mattress which we could sleep on forever.
Noah
Temecula CA
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