DHL customer service is a German logistics company that specializes in courier, package delivery, and express mail services. The company delivers over 1.7 billion parcels annually,
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DHL RATINGS
- 24 hours
- 7 days
- Average Hold Time 89 Min
ABOUT DHL
making it one of the leading parcel service providers in Europe. DHL Express, a subsidiary of DHL Group, is the company’s express mail service and is the main courier and parcel service in Germany. DHL was founded in San Francisco, United States, in 1969. By the late 1970s, the company had expanded its services worldwide. In 1979, it entered the Hawaiian Islands as DHL Air Cargo, providing an inter-island cargo service using two Douglas DC-3 and four DC-6 aircraft. Adrian Dalsey and Larry Hillblom oversaw the daily operations of the company until its eventual bankruptcy in 1983. At its peak, DHL Air Cargo had over 100 workers, management, and pilots.
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world’s leading logistics company
DHL was initially interested in offshore and intercontinental deliveries, but the success of FedEx prompted the company’s domestic expansion in 1983. In 1998, Deutsche Post began acquiring shares in DHL and reached controlling interest in 2001. By December 2002, it had acquired all outstanding shares. The company then merged DHL into its Express division while expanding the use of the DHL brand to other Deutsche Post divisions, business units, and subsidiaries. Today, DHL Express shares its DHL customer service brand with business units such as DHL Global Forwarding and DHL Supply Chain. The company also acquired Airborne Express to gain a foothold in the United States.
Larry Hillblom, who later founded DHL, worked as a courier for the insurance company Michael’s, Poe & Associates (MPA) while studying law at the University of California, Berkeley’s Boalt Hall School of Law in the 1960s. He ran courier duty between Oakland International Airport and Los Angeles International Airport, picking up packages for the last flight of the day and returning on the first flight the next morning up to five times a week.
DHL Express‘s global headquarters are part of the Deutsche Post headquarters in Bonn. The company’s Americas headquarters are located in Plantation, Florida, while its Asia-Pacific and emerging markets headquarters are located in Singapore, Malaysia, Hong Kong, and China. The European hub is in Leipzig, Germany. Most of DHL Express’s business is incorporated as DHL International GmbH. In December 2014, Deutsche Post DHL acquired StreetScooter, a small manufacturer of electric vehicles, as a part of its long-term objective to achieve zero emissions in its delivery operations. By the end of 2016, StreetScooter had produced around 2,000 vehicles.
DHL customer service 800-225-5345
| Phone number to dial | 317-554-5191 (E-commerce service) |
| Call-back available | No |
| Call center hours | 24 hours, 7 days |
| The busiest day | Friday |
| Alternate methods | Phone, Web, Twitter |
| Best phone number | 800-225-5345 |
FREQUENTLY ASKED QUESTIONS
Can I reroute my package to a different address?
Yes, depending on the service and the stage of the shipment, you may be able to reroute your package to a different address. Contact customer service as soon as possible to request a reroute.
Do you deliver on weekends and holidays?
Yes, we offer weekend and holiday delivery options for certain services and destinations. You can check the availability of these options when scheduling your shipment.
Do you offer insurance for my shipment?
Yes, we offer shipping insurance to protect your shipment against loss or damage. You can purchase insurance at the time of shipping or inquire about adding it to an existing shipment.
What should I do if my package is lost or damaged?
If your package is lost or damaged, please contact our customer service immediately with your tracking number and shipment details. We will assist you in filing a claim and resolving the issue as quickly as possible.
How long will it take for my package to arrive?
Delivery times depend on the shipping service you choose and the destination of your package. You can track the status of your shipment online using the tracking number provided.
What are your shipping rates?
Shipping rates vary depending on factors such as package weight, dimensions, destination, and service speed. You can get an accurate quote by using our online rate calculator or contacting customer service.
CUSTOMER REVIEWS
“Connecting People, Improving Lives“
Hony
Nolensville
My package from China arrived as tracked, but the delivery driver didn’t leave it. However, the customer service and office at 1922 Old Murfreesboro Road were exceptional. The driver was suspended, and I received a lovely care package later, which was amazing! Thank you, DHL, for your care and support.
The few times DHL handled my shipments, they were all delayed. My packages never came on time and they always miss the target date/special occasions I ordered my packages for. Therefore, by the time I got the package the purpose of Essence of it has been gone. This is so saddening. Please fix your service DHL.
Jenica
Sioux Falls
Douglas
Medison
DHL has delivered many packages to me or had a part in transporting a package to another company to deliver. They have been on time. I’ve been notified of delivery details and I have to say all packages were handled professionally because nothing was ever damaged or missing.
Great for shipments to the Philippines and all of SE Asia. Beware customs charges 30% duty. 13% goes to the government, 17% to customs officials. Value is determined by insurance and/or stated value. Simply undervalue or underinsure.
Rudy
Ontario, CA
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