DirecTV, LLC is an American company based in El Segundo, California that provides multichannel video programming distribution services. Directv customer service more information.
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DIRECTV RATINGS
- Mon-Sun
- 8 am-12 am
- Average Hold Time 1 Min 53 Sec
ABOUT DIRECTV
The company launched on June 17, 1994, and its primary digital satellite service serves the United States. It also offers traditional linear television service through its U-verse TV brand and a Virtual MVPD service through its DirecTV Stream brand. DirecTV’s primary competitors are Dish Network, traditional cable television providers, IP-based television services, and other over-the-top video services. On February 25, 2021, AT&T announced its plan to spin off DirecTV, U-Verse TV, and DirecTV Stream into a separate entity. The company sold a 30% stake to TPG Inc. while retaining a 70% stake in the new standalone company. The deal closed on August 2, 2021.
DIRECTV customer service entertainment without compromise
to aggregate, curate, and deliver exceptional, innovative service to its customers
In 1953, Howard Hughes established the Howard Hughes Medical Institute (HHMI) and subsequently transferred full ownership of Hughes Aircraft to it. Following Hughes’ death in 1976, HHMI was incorporated in 1977, and litigation ensued to determine whether it could maintain its interest in Hughes Aircraft. In 1984, the court appointed a new board for HHMI, which sold Hughes Aircraft to General Motors on December 20, 1985, for an estimated $5.1 billion. General Motors then merged Hughes Aircraft with its subsidiary Delco Electronics to create Hughes Electronics Corporation.
In 1992, direct satellite broadcasters were mandated to set aside 4% of their channel space for noncommercial educational and informational programming. DirecTV customer service selected C-SPAN, EWTN, and the Trinity Broadcasting Network from its current channel lineup and requested additional proposals from other programmers. DirecTV also gave PBS Kids, PBS’s original application, carriage that did not count against the set aside six weeks before the deadline. that selected an additional six channels; Clara+Vision, Inspirational Life, NASA TV, PBS YOU, StarNet, and WorldLink TV, for the mandate.
In September 2008, consumers filed a class-action lawsuit with the Los Angeles Superior Court to stop DirecTV’s practice of charging early cancellation penalties to subscribers. In September 2009, a motion for a preliminary injunction was filed to block the company from automatically removing the fees from customers’ bank accounts or charging their credit card accounts without their prior knowledge and written consent. 2009, the Washington Attorney General’s office filed a civil complaint against DirecTV, finding that the company had allegedly engaged in numerous repeated violations of the state’s Consumer Protection Act. These violations included unclear rebate terms and conditions, unfair advertisement, and automatically extending customer contracts.
Directv customer service 800-531-5000
| Phone number to dial | 800-288-1145 |
| Call-back available | No |
| Call center hours | 8 am- 12 am |
| Longest hold time | Sunday |
| Alternate methods | Phone, Web, Twitter |
| New Customer | 800-756-0134 |
| Best phone number | 800-531-5000 |
FREQUENTLY ASKED QUESTIONS
What packages do you offer, and what channels are included?
DIRECTV offers a variety of packages tailored to different interests, including entertainment, sports, and movies. Each package includes a specific selection of channels. You can find detailed information about our packages and channel lineups on our website or by contacting customer service.
Do you offer any promotions or discounts for new customers?
Yes, we often have promotions and discounts available for new customers, such as discounted subscription rates or free premium channels for a limited time. You can find information about our current promotions on our website or by contacting customer service.
Can I customize my channel lineup, and how often can I make changes?
Yes, you can customize your channel lineup with our various package options or add-on channels. You can make changes to your channel lineup at any time by contacting customer service or logging into your online account. Some restrictions may apply based on your subscription plan.
How do I sign up for DIRECTV service, and what equipment do I need?
You can sign up for DIRECTV service online, over the phone, or by visiting one of our authorized retailers. To access our satellite television service, you’ll need a satellite dish and a receiver or Genie DVR provided by DIRECTV. Our customer service representatives can help you choose the right equipment for your needs.
Can I customize my channel lineup, and how often can I make changes?
Yes, you can customize your channel lineup with our various package options or add-on channels. You can make changes to your channel lineup at any time by contacting customer service or logging into your online account. Some restrictions may apply based on your subscription plan.
What additional features or services do you offer, such as On-Demand content or mobile streaming?
In addition to DVR service, we offer On-Demand content, including movies, TV shows, and special events. You can access On-Demand content through your Genie DVR or the DIRECTV app. We also provide access to the DIRECTV app, which allows you to stream live and recorded content on your mobile devices.
CUSTOMER REVIEWS
“The future of TV is NOW”
Charlene
NJ
My bill reflected an increase. The customer service representative was professional, kind, and helpful. My ongoing discount was restored and without an increase in my blood pressure! Thanks for this rare experience!
I have been a long-time DirecTV customer service user and have moved several times and continue to use DirecTV. They have normally been very good with getting me on some type of promotion to help with the cost. However, they no longer seem to have promotions. I have talked with several other DirecTV users and they are finding the same thing. So BEWARE. They will now offer you a promotion to connect but your bill will go up after that! I am currently looking for a new company – very disappointed in DirecTV.
Sarah
Sioux Falls
Douglas
Medison
Their programming is pretty good. Of course, the more you get the higher the bill. But you can call yearly and complain, threaten to leave and they’ll knock a $150 bill down to $90 which is great but a pain to do. An overall score is 8 out of 10.
I Love DirecTV, BUT after going under AT&T the prices have skyrocketed and continue to climb. They do offer discounts up to a year depending on what package you get. However, you will get sticker shock after those promos end. I have two other alternatives but they are also expensive. Looks like I’ll be cutting the cord soon and going to streaming services.
Rudy
Ontario, CA
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