AT&T Inc. (American Telephone and Telegraph Company) is a multinational telecommunications holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. AT&T customer service click here for more information
TOLLFREE NUMBER
AT&T RATINGS
- 8 am- 7 pm
- Mon-Fri
- Average Hold Time 1 Min 37 Sec
ABOUT AT&T
It is the largest wireless carrier in the United States and the world’s fourth-largest telecommunications company by revenue. As of 2023, AT&T was ranked 13th on the Fortune 500 rankings of the largest United States corporations, with revenues of $120.7 billion. During most of the 20th century, AT&T had a monopoly on phone service in the United States. The company was founded as the American District Telegraph Company in St. Louis in 1878 and expanded its services to Arkansas, Kansas, Oklahoma, and Texas through a series of mergers. It became Southwestern Bell Telephone Company in 1920, which was then a subsidiary of American Telephone and Telegraph Company.
AT&T customer service a story of vision
“We connect people to greater possibility”
The latter was a successor of the original Bell Telephone Company founded by Alexander Graham Bell in 1877. The American Bell Telephone Company formed the American Telephone and Telegraph Company (AT&T) subsidiary in 1885. In 1899, AT&T became the parent company after the American Bell Telephone Company sold its assets to its subsidiary. The company was rebranded as AT&T Corp. in 1994. The 1982 United States v. AT&T antitrust lawsuit resulted in the divestiture of AT&T’s (“Ma Bell”) local operating subsidiaries, which were grouped into seven Regional Bell Operating Companies (RBOCs), commonly referred to as “Baby Bells”, resulting in seven independent companies, including Southwestern Bell Corporation (SBC). SBC changed its name to SBC Communications Inc. in 1995.
In 2005, SBC purchased its former parent AT&T Corp., and took on the latter’s branding, history, stock trading symbol, and a version of its iconic logo. The merged entity, AT&T Inc., launched on December 30, 2005. The newly merged and renamed AT&T Inc. acquired BellSouth Corporation in 2006, the last independent Baby Bell company, making BellSouth and SBC (AT&T Inc.)’s formerly joint venture Cingular Wireless a wholly owned subsidiary of AT&T Inc.
AT&T Inc. also acquired Time Warner in 2016, with the proposed merger confirmed on June 12, 2018, and aimed to make AT&T Inc. the largest and controlling shareholder of Time Warner. It then rebranded Time Warner as WarnerMedia in 2018. However, the company later withdrew its equity stake in WarnerMedia in 2022 and merged it with Discovery, Inc. to create Warner Bros. Discovery, divesting itself of its media arm.
The current AT& T includes four of the original “Baby Bells” and the AT& T Corp.’s long-distance division, reconstituting most of the former Bell System.
AT&T Customer Service 800-288-2020
| Phone number to dial | 800-331-0500 (Wireless support) |
| Least busy day | Saturday |
| Most busy day | Thursday |
| Call-back available | Yes |
| Rank (overall) | 3 |
| Alternate methods | phone, web |
| Best phone number | 800-288-2020 |
| New Customer | 800-756-0134 |
| California repair center | 866-346-1168 |
FREQUENTLY ASKED QUESTIONS
What types of phone plans does AT&T offer?
AT&T offers a variety of phone plans to suit different needs, including individual plans, family plans, prepaid plans, and unlimited data plans. Customers can choose the plan that best fits their usage and budget.
What is AT&T’s coverage like in my area?
AT&T has extensive coverage across the United States, but coverage quality can vary depending on your location. You can check AT&T’s coverage map online or contact customer service for more information specific to your area.
What is AT&T’s stance on data privacy and security?
AT&T takes data privacy and security seriously and has implemented measures to protect customer information. They comply with industry standards and regulations to safeguard personal data.
How can I upgrade my phone with AT&T?
Customers can upgrade their phones through AT&T by either purchasing a new device outright, enrolling in AT&T’s installment plan, or taking advantage of special upgrade offers. Eligibility for upgrades may vary based on factors such as account status and payment history.
Does AT&T offer international roaming services?
Yes, AT&T offers international roaming services that allow customers to use their phones while traveling abroad. They offer various international plans and options for accessing voice, text, and data services outside the United States.
How can I contact AT&T customer service?
- Customers can reach AT&T customer service by phone, online chat, or visiting a local AT&T store. They assist with account management, technical support, billing inquiries, and more.
CUSTOMER REVIEWS
Connecting changes everything
Sina
Bonita Springs, FL
Great experience at AT&T Sarasota! Tom spent an hour and a half helping us convert from XR to 15Pro iPhones. We got a watch upgrade too. My work discount was applied for 20% off without me requesting it! Top-notch customer service and unsurpassed product knowledge – amazing! Thank you!
ave been with AT&T since we have owned cell phones. Today my wife and I went into an AT&T corporate store to close our accounts! Rising monthly fees with no valid explanations. We met with the sales technician, Chris Cole 8041 Dani Dr. Fort Myers FL. Chris explained and made adjustments without additional costs but saved us substantial dollars each month. We felt relieved and Chris saved us from closing our accounts!! Thank you!! Chris is a great asset to AT&T!!!!
Eora
Newark
John
Medison
Customer Service here at Att has made a recent improvement with their staff and giving good customer service. Moreover, I recently have seen a huge difference in the respect and knowledge in the representatives. Additionally, thank you, Att for hearing us about our horrible past experiences with the reps and improving!
I am not very good on the computer so I had to call AT&T customer service to get help two women help me one was named Sabrina and I don’t remember the other woman’s name but they certainly done everything that I asked for and more I have nothing but good things to say about AT&T customer service Bravo good job five stars
Ritika
Temecula CA